Bad / Spoiled Product Returns

Do you believe you received a product that had “gone bad” or is “spoiled”? We take this very seriously at Chosen Foods, and we will work to correct your poor experience. 

All Chosen Foods products not past their best by date should have a palatable taste, pleasant odor, and be free of noticeable discolorations. If you notice a product smells uncharacteristically sour or has an unpleasant taste (outside of personal preference) please do not eat the product and alert our team immediately by email at [e-mail]. We take these complaints very seriously and file a Quality Assurance report for every product reported "spoiled" before its best by date. 

If you purchased a “spoiled” product on our website or through one of our retail partners, please alert our customer service at [e-mail] with details of where and when the product was purchased. If possible, please include the lot number and best by date of the product. Typical places to find the lot number are near the nutrition fact panel or on the top or bottom of the glass. 

We only guarantee refunds for products purchased at chosenfoods.com. We may be able to offer a replacement product with proof of purchase depending on your individual situation.